Saying “Thanks” is Healthy for Giver and Receiver

Think about your own life, work, and accomplishments. It feels good when we do a good job. But while that satisfaction itself can be very rewarding, acknowledgement from our bosses, peers, family members, and friends is equally important. Telling someone he or she has done a good job isn’t just the right thing to do, but also is a mechanism for improving emotional and physical health, productivity, teamwork, and service.

When someone feels taken for granted, unrecognized or under-appreciated, it has a direct impact on their emotional health and stress levels. Lack of recognition, especially in the workplace, often is mentioned as a contributing factor to overall employee dissatisfaction. And the more unhappy employees are at work, the more productivity, teamwork and customer relations may suffer.  Quality suffers, as well, and increased stress is a known factor in promoting irritability, increasing conflict, interfering with sleep and diet, boosting absenteeism and increasing “presenteeism,” a loss of workplace productivity resulting from employee health problems and/or personal issues. It also contributes to increases in blood pressure, heart disease, poor nutrition and weight gain.

Americans like being told “thanks” but aren’t that great at thanking others, according to a national survey on gratitude commissioned in 2012 by the John Templeton Foundation. The polling firm Penn Shoen Berland surveyed over 2,000 people in the United States, capturing perspectives from different ages, ethnic groups, income levels, religions and more.

Gratitude was enormously important to respondents, who also admitted they think about, feel, and espouse gratitude more readily than expressing it to others. This might be why respondents also felt that gratitude in America is declining.

  • More than 90 percent of those polled agreed that grateful people are more fulfilled, lead richer lives, and are more likely to have friends.
  • More than 95 percent said that it is anywhere from “somewhat” to “very” important for mothers and fathers to teach gratitude.
  • People are less likely to express gratitude at work than anyplace else. Seventy-four percent never or rarely express gratitude to their boss. But people are eager to have a boss who expresses gratitude to them. Seventy percent would feel better about themselves if their boss was more grateful, and 81 percent would work harder.
  • 93 percent of those polled agreed that grateful bosses were more likely to be successful, and only 18 percent thought that grateful bosses would be seen as “weak.”

The bottom line is that we’re better at noticing and tallying what we personally do than what other people do.  According to the data, most of the people surveyed appreciate being appreciated, but lack in their tendency to say “thanks”– despite knowing that expressing gratitude can bring more happiness, meaning, professional success, and interpersonal connection into their lives.

Ultimately, there are so many ways to say “thanks” to our employees. Whether verbally, through written or public commendation, one-on-one, or in front of peers at staff meetings, gratitude is an important employee relations, productivity and stress-reduction tool. And while bonuses, pay raises, gift cards, and compensatory time off are terrific recognition tools, employees want to feel like it is more than simply “doing their jobs and meeting expectations” that matters.

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